Why was my payment declined?

A declined payment means your order was not placed and no money was taken.

Payments are most commonly declined for these reasons:

• The card number, expiry date, or security code was entered incorrectly.
• The billing address does not match the address registered to the card.
• There are insufficient funds available on the card.
• Your bank blocked the payment as a security precaution.

If your payment was declined, you can return to checkout and try again with the same card or a different card. Your basket is kept, so you do not need to add your items again.

If your payment is declined repeatedly, contact your bank or card provider. Evertrail Supply cannot see the reason your bank declined a payment.